core candidate

SupportOps-200

Support workflows across ticket classification, replies, macros, customer lookup, order lookup, escalations, follow-ups, and closure.

Core release candidate: SupportOps-50

Task families

20 families x 10 variants

TicketClassifyTicketAssignReplyDraftRefundEscalationStatusUpdatePriorityChangeSLAReviewMacroApplyKnowledgeBaseSearchCustomerLookupOrderLookupBugReportCreateDuplicateTicketMergeTagAddSentimentFlagAttachmentReviewFollowUpScheduleCloseTicketReopenTicketCSATReview

Target UIs

Mock apps for resettable rollouts

Zendesk-like ticket desk

Intercom-like inbox

Freshdesk-like queue

Gmail-like support mailbox

Examples

Representative task contracts

Example 1

SupportOps.TicketClassify.001

Instruction: Classify ticket #5831 as Billing and set priority to High.
Grader: ticket.category == Billing and ticket.priority == High

Example 2

SupportOps.OrderLookup.001

Instruction: Customer asks about order #1071. Check the order system and reply with the current tracking number.
Grader: reply includes tracking number from order #1071 and is sent to the correct ticket

Example 3

SupportOps.MacroApply.001

Instruction: Apply the Delayed Shipping Apology macro to ticket #5882 and personalize it with the customer first name.
Grader: macro_id == delayed_shipping_apology and reply contains correct first name

Verifier

Suite-level verifier shape

Ticket DB state, message body checks, tag/assignee/priority checks, and public-vs-internal reply guards.